Return & Refund Policy

Last Updated: January 23, 2026

At HANJI, We Are Committed To Providing High-Quality Products And A Trusted Shopping Experience. Due To The Personal And Intimate Nature Of Our Products, Please Review This Return & Refund Policy Carefully Before Making A Purchase.

By Placing An Order On Our Website, You Agree To The Terms Outlined Below.

No Returns For Change Of Mind

For Hygiene And Safety Reasons, All Sales Are Final.

We Do Not Accept Returns Or Exchanges For Change Of Mind, Preference, Or Incorrect Selection Once An Order Has Been Delivered.

Non-Returnable Items

The Following Items Are Strictly Non-Returnable And Non-Refundable:

  • Intimate Or Personal Wellness Products

  • Items That Have Been Opened, Used, Tested, Or Tampered With

  • Items Without Original Packaging Or Seals

  • Items Marked As Final Sale Or Non-Returnable

This Policy Applies Even If The Product Has Been Used Only Once Or Appears Unused After Opening.

Defective Or Incorrect Items (Exception)

We Will Offer A Replacement Or Refund Only In The Following Circumstances:

  • You Received A Defective Product

  • You Received An Incorrect Item Different From Your Order

Reporting A Defective Or Incorrect Item

To Be Eligible, You Must Contact Us Within 48 Hours Of Delivery By Email At:

Support@hanjistarlighter.com

Please Include:

  • Order Number

  • Clear Photos Or Videos Of The Product And Packaging

  • A Brief Description Of The Issue

Failure To Report Within The Stated Timeframe May Result In The Request Being Declined.

Inspection And Approval

All Requests Are Subject To Review And Verification By Our Team.

We Reserve The Right To Reject Any Request That Does Not Meet The Criteria Outlined In This Policy Or Shows Signs Of Use, Damage, Or Tampering.

Refund Method And Processing Time

Approved Refunds Will Be Processed Only To The Original Payment Method Used At Checkout, In Accordance With Shopify Payments Policies.

Estimated Processing Time:

  • Credit / Debit Card: 5–10 Business Days

  • Apple Pay / Google Pay: 5–10 Business Days

  • Shop Pay: 5–10 Business Days

Please Note That Bank Processing Times May Vary And Are Beyond Our Control.

Shipping Costs

  • Original Shipping Fees Are Non-Refundable

  • Return Shipping Costs (If Applicable) Are Covered Only In Cases Of Verified Defective Or Incorrect Items

We Do Not Accept Self-Arranged Returns Without Prior Written Approval.

Chargebacks And Disputes

We Encourage Customers To Contact Us First Before Initiating Any Chargeback Or Payment Dispute.

Unwarranted Chargebacks Or Abuse Of Payment Systems May Result In Account Restrictions Or Order Refusal In The Future.

Contact Us

If You Have Questions Regarding This Return & Refund Policy, Please Contact Us At:

Email: Support@hanjistarlighter.com
WhatsApp (Optional Support): +852 9549 5312