Your Questions, Answered
We’ve Answered The Most Common Questions About Privacy, Ordering, And Product Care.
Need More Help? Our Support Team Is Just A Message Away.
Is The Packaging Discreet?
Yes. Orders Are Shipped In A Minimal HANJI-Branded Box With No Product Details Displayed.
Will The Product Name Appear On My Bank Statement?
No Specific Product Information Is Displayed On Your Billing Statement.
Are HANJI Products Body-Safe?
If Your Order Arrives Damaged, Please Contact Us Within 48 Hours Of Delivery With Clear Photos Of The Packaging And Product.
Are The Products Quiet?
Yes. Designed For Discreet And Quiet Use, Even In Shared Living Spaces.
How Long Does Shipping Take?
Estimated Delivery Times Are Displayed At Checkout Based On Your Location.
Can I Return My Product?
Due To Hygiene And Safety Reasons, Opened Intimate Products Cannot Be Returned. If You Have Concerns, Please Contact Us Before Purchase.
Orders
Common Questions About Shipping And Order Support.
How Long Does Order Processing Take?
Orders Are Typically Processed Within 1–3 Business Days Before Shipment.
Can I Track My Order?
Yes. A Tracking Link Will Be Sent To Your Email After Your Order Has Been Shipped.
Can I Modify Or Cancel My Order?
Orders Can Only Be Modified Or Cancelled Before Shipment. Please Contact Support As Soon As Possible.
What If My Order Arrives Damaged?
If Your Order Arrives Damaged, Please Contact Us Within 48 Hours Of Delivery With Photos, And Our Support Team Will Assist You.
Products
Questions About Use, Care, And Everyday Experience.
Are HANJI Products Suitable For First-Time Users?
Yes. Many Of Our Designs Are Thoughtfully Made For Comfort, Simplicity, And Ease Of Use.
How Do I Clean My Product?
Clean With Warm Water And Mild Soap Before And After Use. Ensure The Product Is Fully Dry Before Storage.
How Should I Store My Product?
Store In A Clean, Dry Place Away From Direct Sunlight. Keeping It In A Soft Pouch Is Recommended.